Digital Marketing ROI: 10 Tips to Calculate And Improve It

HomeDigital MarketingDigital Marketing ROI: 10 Tips to Calculate And Improve It


Only a few years back, marketers and business owners, especially in the e-commerce world had trouble understanding the results of their efforts and investments. However, over the course of years, this problem has been resolved with constant developments in the businesses and e-commerce sectors.  For digital marketers, analysing and measuring the extent of their marketing efforts’ success has become even easier with the ROI. This article explores the nature of Digital Marketing ROI, how to calculate it and also ways in which you can improve your online ROI.

What is Digital Marketing ROI?

Digital Marketing ROI

Digital Marketing ROI (Return Of Investment) refers to the profit or loss that a company’s digital marketing campaigns generate. This is based on the number of financial resources you invest in these said campaigns ROI is a way of understanding if you are getting your money’s worth at the expense of your marketing strategies and efforts. If the ROI is positive, it means the marketing campaigns are bringing in more money than the investment. But if it is in the negatives, you need to work on your digital marketing.

Calculating the digital ROI is essential for you to understand the direction in which your marketing is taking you in. Furthermore, it is important to understand if your marketing budget is getting allocated wisely and your plans are effective or not. If the money is going to waste, you would know it from calculating the ROI and it then becomes important from the improvement point of view. Read below to know of ways in which you can calculate your ROI.

Types of digital marketing ROI

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1. Cost per Acquisition (CPA):

Cost per Acquisition (CPA) is the cost of acquiring a new customer through your digital marketing campaigns. It measures how much you spent to acquire each new customer. The formula for calculating CPA is:
CPA = Total Cost of Campaign / Number of New Customers Acquired

For example, if your campaign cost $5,000 and you acquired 50 new customers, your CPA would be $100.

2. Conversion Rate:

Conversion rate is the percentage of website visitors who take the desired action, such as making a purchase or filling out a form. It measures how effective your website and digital marketing campaigns are in converting visitors into customers. The formula for calculating conversion rate is:
Conversion Rate = Number of Conversions / Number of Website Visitors x 100%

For example, if your website had 10,000 visitors and 500 of them made a purchase, your conversion rate would be 5%.

3. Customer Lifetime Value (CLTV):

Customer Lifetime Value (CLTV) is the estimated value of the revenue generated by a customer over their lifetime as your customer. It helps you to determine the profitability of your digital marketing campaigns in acquiring and retaining customers. The formula for calculating CLTV is:
CLTV = Average Purchase Value x Number of Repeat Transactions x Average Customer Lifespan

For example, if your average purchase value is $50, your customers make 3 purchases per year, and the average lifespan of a customer is 3 years, your CLTV would be $450.

4. Click-Through Rate (CTR):

Click-Through Rate (CTR) is the percentage of people who click on your digital marketing ads or links. It measures how effective your ads are in generating clicks and driving traffic to your website. The formula for calculating CTR is:
CTR = Number of Clicks / Number of Impressions x 100%

For example, if your ad was shown 1,000 times and received 50 clicks, your CTR would be 5%.

5. Engagement Rate:

Engagement rate is the percentage of people who engage with your digital marketing content, such as liking, sharing, or commenting on your social media posts. It measures how effective your content is in engaging your audience. The formula for calculating engagement rate is:
Engagement Rate = Number of Engagements / Number of Impressions x 100%

For example, if your post was seen by 1,000 people and received 100 likes, shares, or comments, your engagement rate would be 10%.

6. Return on Ad Spend (ROAS):

Return on Ad Spend (ROAS) is the revenue generated by your digital marketing ads divided by the cost of the ads. It measures how effective your ads are in generating revenue. The formula for calculating ROAS is:
ROAS = Revenue Generated by Ads / Cost of Ads x 100%

For example, if your ads generated $10,000 in revenue and cost $2,000 to run, your ROAS would be 500%.

10 Tips to calculate and improve digital marketing ROI

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If your digital marketing ROI is negative, you need to revisit your marketing strategy and implement relevant changes. To help you overcome this issue, we have thrown light on some ways you can calculate and improve your digital marketing ROI below:-

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1. Establish Specific Goals:

Setting achievable and specific objectives is the first step to measuring the success of your digital marketing campaigns. Your goals should be measurable, such as increasing website traffic, generating more leads or increasing sales – this will enable you to measure success and calculate a return on investment (ROI).

2. Track Your Data:

Monitoring the performance of your digital marketing campaigns is key for assessing their success. Utilise tools such as Google Analytics to keep tabs on website traffic, engagement rates and conversion rates so you can identify which campaigns are performing well and which need improvement. This will allow you to pinpoint which ones need improvement and why.

3. Measure Customer Lifetime Value (CLTV):

Customer lifetime value (CLTV) is the estimated amount of revenue a customer will generate during their tenure as your client. Knowing CLTV allows you to calculate the ROI from digital marketing campaigns and make more informed decisions regarding marketing budget.

4. Calculate Customer Acquisition Cost (CAC):

Customer acquisition cost (CAC) is the price you pay to acquire a new customer through your digital marketing campaigns. Knowing your CAC helps you assess the success of these initiatives and identify areas for improvement.

5. Use A/B Testing:

A/B testing involves testing different versions of your digital marketing campaigns to see which perform best. This could involve testing different headlines, images or calls-to-action. A/B testing helps optimise campaigns and boost ROI.

6. Optimise your landing pages:

Your landing pages are the destinations for visitors who click through your digital marketing campaigns. Optimising these pages for conversion involves testing different elements such as headlines, call-to-action buttons and forms in an effort to boost conversion rates and boost ROI.

7. Focus on finding the right audience:

Targeting the correct audience is essential for increasing the success of your digital marketing campaigns. Utilise tools such as Facebook Ads Manager and Google Ads to target specific demographics and interests, making it easier to reach those who are most likely to convert.

8. Utilise Retargeting:

Retargeting allows you to reach people who have already expressed an interest in your product or service. This can be an efficient way to boost ROI by targeting those most likely to convert. Retargeting can be done through tools like Google Ads or Facebook Ads.

9. Utilise Email Marketing:

Email marketing can be an effective tool to nurture leads and convert them into customers. Be sure to segment your list and personalise messages for improved engagement and conversion rates – increasing conversions will result in greater ROI from increased conversions.

10. Continue to assess and optimise:

Analysing your digital marketing data and making adjustments to campaigns is essential for improving ROI. Experiment with different strategies, tactics, and messaging to find what works best for your business. Doing this allows you to identify areas for improvement and optimise campaigns for greater returns on investment.


Digital marketing ROI is a key part of any firm’s marketing and revenue practices. It is a must for marketers to pay special attention to the ROI to help understand the result of their activities better and improve wherever possible! And we hope that the article was helpful in understanding the ways in which you can calculate as well as improve it.

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What is ROI vs roas digital marketing?

ROI (Return on Investment) and ROAS (Return on Ad Spend) are both metrics used in digital marketing to measure the effectiveness and profitability of advertising campaigns. ROI is a broader metric that measures the overall return on investment from all sources, while ROAS focuses specifically on the return on ad spend from paid advertising channels.

How to increase ROI in digital marketing?

To increase ROI in digital marketing, businesses can focus on optimizing their conversion rates, reducing customer acquisition costs, and improving customer lifetime value. This can be achieved through a variety of tactics, such as improving website usability and user experience, implementing effective email marketing campaigns, leveraging social media channels for engagement and outreach, and using data-driven insights to optimise advertising spend.

What is ROI and KPI in digital marketing?

ROI (Return on Investment) is a measure of the overall profitability of a marketing campaign or initiative. KPI (Key Performance Indicator) is a specific metric used to measure progress toward a specific goal or objective, such as conversion rate, click-through rate, or engagement rate. Both ROI and KPI are important metrics used in digital marketing to measure the effectiveness and success of marketing campaigns, and to identify opportunities for optimization and improvement.

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