Customer feedback is like the thoughts and opinions customers share about their experiences with a product, service, or brand. It’s the valuable info businesses collect to understand what customers like, and don’t like, and how they can do better.
Businesses pay close attention to customer feedback because it helps them measure how happy customers are, spot areas where they can improve, and make smart decisions based on what customers want.
This feedback can come from surveys, online reviews, social media comments, or even chats with customer service. When businesses listen to this feedback and act on it, it shows they care about making customers happy and building stronger relationships with them.