A chatbot is an artificial intelligence (AI) program that simulates a conversation with users through text or voice interactions, typically used for customer support, answering inquiries, providing personalized recommendations, or answering customer inquiries.
Chatbots use natural language processing (NLP) technology to understand user inputs and produce relevant responses – they can even be integrated into websites, social media platforms, and messaging apps to offer instant and automated customer assistance, improve user experience and save businesses time in handling customer inquiries.
